Senior Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Senior Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- Join AU Small Finance Bank Limited as a senior-level professional in the Sales and Service department, specializing in Microfinance and Individual Banking (MFIB). This role demands a strategic and hands-on approach to drive sales growth, enhance customer service excellence, and manage a diverse portfolio of microfinance clients. The position requires deep knowledge of financial products, regulatory compliance, and market dynamics within the financial services sector. The ideal candidate will lead initiatives to expand the bank's reach in underserved segments, foster strong client relationships, and ensure the delivery of tailored financial solutions that align with the bank's mission of inclusive banking.

Responsibilities:-

• Develop and implement sales strategies to achieve targeted growth in the microfinance and individual banking segments.
• Manage and nurture a portfolio of microfinance clients, ensuring high levels of customer satisfaction and retention.
• Lead and mentor a team of sales and service officers to meet and exceed performance benchmarks.
• Conduct detailed market analysis to identify new business opportunities and emerging trends within the financial services industry.
• Ensure strict adherence to regulatory guidelines and internal compliance standards in all sales and service activities.
• Collaborate with cross-functional teams to design and deliver customized financial products and services tailored to client needs.
• Monitor and report on key performance indicators, providing actionable insights to senior management for strategic decision-making.
• Drive initiatives to improve operational efficiency and customer experience through process optimization and technology adoption.
• Handle escalations and resolve complex client issues promptly to maintain the bank's reputation and trust.
• Coordinate with credit and risk teams to assess client creditworthiness and manage portfolio risk effectively.
  
  

Skill:-

• Microfinance Sales Strategy
• Client Relationship Management
• Regulatory Compliance in Banking
• Portfolio Management
• Team Leadership and Development
• Market Analysis and Business Development
• Financial Product Knowledge
• Risk Assessment and Mitigation
• Customer Service Excellence
• Data-Driven Decision Making
• Process Improvement
• Cross-Functional Collaboration
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 5-7 years of experience in sales and service roles within the microfinance or banking sector, with proven leadership capabilities.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#