Senior Bank Officer - MFIB - Sales & Services

Group Company: AU Small Finance Bank Limited

Designation: Senior Bank Officer - MFIB - Sales & Services

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#
  
  

Educational Qualifications Preferred

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#
  
  

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#
  
  

Job Brief:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to lead and drive sales and service initiatives within the Microfinance and Individual Banking (MFIB) segment. This role demands a strategic thinker with a strong understanding of financial products, customer relationship management, and regulatory compliance in the financial services industry. The incumbent will be responsible for managing a team, achieving sales targets, enhancing customer satisfaction, and ensuring seamless service delivery. This position requires a proactive leader who can navigate the complexities of the banking sector, foster strong client relationships, and contribute to the bank's growth and market presence in the microfinance domain.

Responsibilities:-

• Develop and implement sales strategies to achieve and exceed targets within the Microfinance and Individual Banking segment.
• Lead, mentor, and manage the sales and service team to ensure high performance and adherence to bank policies.
• Build and maintain strong relationships with clients to understand their financial needs and provide tailored banking solutions.
• Ensure compliance with regulatory requirements and internal controls related to sales and service operations.
• Monitor market trends and competitor activities to identify new business opportunities and enhance product offerings.
• Coordinate with cross-functional teams including credit, operations, and risk management to facilitate smooth service delivery.
• Analyze sales data and prepare detailed reports for senior management to inform strategic decision-making.
• Drive customer engagement initiatives to improve satisfaction, retention, and loyalty within the MFIB segment.
• Conduct regular training sessions for the team on product knowledge, sales techniques, and customer service excellence.
• Manage escalations and resolve complex customer issues promptly to maintain the bank's reputation and trust.
  
  

Skill:-

• Microfinance Sales Strategy
• Customer Relationship Management (CRM)
• Regulatory Compliance in Banking
• Team Leadership and Development
• Financial Product Knowledge
• Market Analysis and Competitor Benchmarking
• Data-driven Sales Reporting
• Customer Engagement and Retention
• Conflict Resolution and Escalation Management
• Cross-functional Collaboration
  
  

Preferred Qualifications:-

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 5-7 years of experience in sales and service roles within the banking or financial services sector, with a focus on microfinance or retail banking.
  
  

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#
  
  

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#
  
  

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#