Senior Back Office Executive

Key Responsibilities

1. MIS & Reporting

• • Prepare and maintain daily, weekly, and monthly MIS reports
• • Track sales, installation, service, and financial data
• • Provide actionable insights to management
• • Ensure data accuracy and timely reporting

2. SAP Operations

• • Handle day-to-day entries in SAP ERP
• • Manage sales orders, purchase orders, billing, and inventory updates
• • Coordinate with accounts for receivables, payables, and reconciliations
• • Ensure proper documentation and system compliance

3. CRM Management

• • Maintain and update data in Customer Relationship Management (CRM) systems
• • Track leads, follow-ups, and customer interactions
• • Coordinate with sales and service teams for updates
• • Generate customer reports and pipeline analysis

4. Coordination & Operations Support

• • Coordinate between sales, production, installation, and service teams
• • Track order status and ensure timely execution
• • Handle documentation, approvals, and process flows
• • Support branch operations and senior management

5. Documentation & Compliance

• • Maintain proper records of contracts, invoices, and agreements
• • Ensure compliance with company policies and audit requirements
• • Assist in internal and external audits

6. Process Improvement

• • Identify inefficiencies in workflows and suggest improvements
• • Automate repetitive tasks using system tools
• • Improve reporting formats and operational efficiency

Key Skills & Requirements

• • Strong experience in SAP (SD/MM/FI modules preferred)
• • Working knowledge of CRM systems
• • Advanced Excel and MIS reporting skills
• • Strong analytical and problem-solving abilities
• • Excellent coordination and communication skills
• • High attention to detail and accuracy
• • Ability to handle multiple tasks and deadlines