Senior BA: Retail Banking Contact Centre/CCaaS Transformation
Central Business Solutions · Remote · remote · Posted 66d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Must-have Skills Senior BA with Retail Banking Contact Centre, and CCaaS Experience. Has demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities. End-to-end requirements management and product backlog ownership
Good-to-have Skills: Familiarity with Conversational AI, ideally with direct experience working on bots and agent escalation scenarios.
Required Candidate profile
Experience with BM/MI (KPI Tracking and reporting.Good-to-have Skills: Familiarity with Conversational AI, ideally with direct experience working on bots and agent escalation scenarios.
Sourced from naukri
Skills
Customer Servicecontact center KPIAgileScrumProcess TransformationSprint PlanningBacklog Managementrequirement traceabilityBanking Customer SupportIvr Managementproduct backlogBusiness TransformationDigital TransformationContact Center Operations
About Central Business Solutions
Central Business Solutions
IT Services & Consulting
51-200
employees
2000
26 years old
Bhilai Nagar, Chhattisgarh
India
₹4.4L PA avg
Avg at Central Business Solutions
About
Central Business Solutions specializes in delivering tailored business services and solutions, aiming to excel in assisting organizations globally.
Industries
IT Services & Consulting
Employee ratings
10 reviews
1.7/ 5
Culture
1.7
Career growth
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