Senior Azure AD Operations Support Analyst

Global Managed Service - Identity and Access Management - Senior:

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance.

Key Requirements / Responsibilities:

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements.
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices.

Preferred Skills:

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar.

Education:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required.
• Willingness to be an on-call support engineer and work occasional overtime as required.
• Willingness to work in shifts as required.