Senior Automation Testing Engineer (Python)

Job Description

Our client, a leading cloud contact center platform, is renowned for its advanced call routing, analytics, and automation tools, which significantly enhance customer service and operational efficiency while supporting seamless omnichannel interactions.

We seek a Senior Test Automation Engineer to join our Software Quality Engineering team. This role involves providing automation and test support for software releases, focusing on the automation test platform. Key responsibilities include analyzing logs, debugging all ongoing processes, updating existing automation tests from the backlog, coordinating with the network team, and writing and deploying automated tests in two substantial internal test environments.

The position requires cross-departmental collaboration to fully understand project scopes, report on testing progress, develop new test automation methodologies, and mentor team members.

Responsibilities

• Utilize a custom Python-Selenium based automation framework to perform thorough testing.
• Create and implement new test scripts for comprehensive end-to-end product testing using the automation framework.
• Review and interpret results from executed tests, leveraging test framework logs, product logs, and traffic dumps to identify issues.
• Maintain, support, and extend the existing automation framework to improve its capabilities.
• Develop new tools to enhance automation processes, ensuring efficient and effective testing workflows.
• Detect and address weak points in current automated processes, ensuring continuous improvement and efficiency.
• Work closely with Development, DevOps, and TechOps teams to align the Test Automation group's goals with overall company priorities and strategy.