Senior Associate

Role & responsibilities

Underwriting Support & Production

• Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the commercial P&C policy lifecycle, working from French-language submission forms and underwriting instructions
• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay
• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence

Team & Stakeholder Support

• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team
• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker
• Customer engagement: Participate in customer engagement sessions conducted in French where required
• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

Compliance & Governance

• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)
• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requirements applicable to the French market
• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Preferred candidate profile

This role requires demonstrable fluency in French (minimum B2, C1 preferred) reading, writing, and comprehension — as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is preferred evidence of proficiency.