Senior Associate

Job Description

Customer interaction and satisfaction: Handling customer inquiries, issues, and requests in a professional, courteous, and timely manner through various channels (phone, email, chat, etc.), striving for customer satisfaction and maintaining loyalty

Working on completing data quality checks and completing invoicing activities on multiple tools

Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.

Work on Ticketing queues in the GDS- Amadeus and take appropriate action. Eg:fulfill tickets, process ADM's / Process ARC's / BSP's* transactions etc

Product and process knowledge: Maintaining up-to-date knowledge of the company's products, services, policies, processes, and procedures to provide accurate information and assistance to customers.

Feedback collection: Gathering customer feedback, identifying trends, and escalating them to supervisors to improve processes and services.

Objective achievement: Meeting or exceeding individual and team performance goals.

Professional development: Participating in training programs and coaching to enhance customer service skills, knowledge, and competence

Adherence to defined KPI/SLA of the process

Will work on a 24/7 shift schedule including graveyard shifts, weekends, and holidays.

5 Days Working

2 Days Off

Rotational Shift and Rotational off

Work from office

Location - Gurgaon

Experience - Minimum 1 year experience in corporate travel

Salary - 52K (Based on Interview)

Qualification - Graduation