Senior Associate

Iron Mountain is seeking a detail-oriented and proactive Salesforce & Workflow Coordinator to join our Operations team. In this role, you will be responsible for the precise analysis, categorization, and distribution of global service cases to ensure our customers receive timely and accurate support.

Our team serves as the vital engine of our service delivery, bridging the gap between incoming client needs and our specialized internal resolution teams to maintain a seamless workflow.

In this role, you will:

• Responsibility 1: Analyze and manage complex tasks within Salesforce and SKP ( Safe Keeper Plus ) to accurately assign cases to dedicated teams based on detailed email descriptions and sensitive data.

• Responsibility 2: Collaborate with internal stakeholders and various global teams to allocate resources effectively and maintain real-time tracking systems for all operational tasks.

• Responsibility 3: Prioritize high-volume workflows and ensure all data entry and case management activities comply with organizational standards for accuracy and data privacy.

The ideal candidate will have:

• Proven Experience: Demonstrated experience in workflow coordination or data management within a fast-paced corporate environment.

• Technical Expertise: Strong proficiency in Salesforce, Google Sheets, and the broader Google Workspace suite.

• Core Competencies: Exceptional time management and organizational skills with a proven ability to multitask and maintain high accuracy under tight deadlines.

• Operational Flexibility: Excellent written and verbal communication skills and the flexibility to work within United States time zones and manage shifting schedules as required.