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Role & responsibilities

Provide technical support to international customers through phone calls.
Troubleshoot and resolve customer complaints related to network configuration, router configuration, LAN networking, WAN connectivity, and VoIP services.
Manage customer retention by ensuring timely resolution of their queries and concerns.
Collaborate with internal teams to identify root causes of issues and implement solutions.

Preferred candidate profile

1 year+ experience in International BPO.
Good knowledge of technical troubleshooting / networking.
Strong customer handling and excellent communication skills.
Ability to work in rotational shifts / rotational week-offs.

Perks & Benefits

Attractive salary + Incentives
Both side cab facility
5 days working

Interested Candidates can drop their CV & Connect -

WhatsApp: 8796475703

Email: shikha.raj@techmahindra.com

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