Senior Associate State Government Relationship - North

Job Summary

Support and strengthen relationships with Central and State Government entities through continuous engagement, business development, operational excellence, and solution-led discussions. Drive adoption of NPCI products, and credit-linked initiatives while ensuring seamless operations and maximizing business revenues.

Experience Qualifications

• 2-5 years of experience in Business Development, Relationship Management, Government Business, Banking, BFSI, Fintech, Payments, or Credit Operations.
• MBA/PGDM in Marketing, Finance, Banking, or equivalent preferred.
• Experience working with Government Departments, Banks, Financial Institutions, PFMS, and Digital Payments will be preferred.

Responsibilities

Government Relationship Management

• Build and maintain strong relationships with State Government Departments, and ecosystem partners.
• Conduct regular business reviews with Government stakeholders to discuss transaction volumes, operational performance, and adoption of NPCI products.
• Act as a single point of contact for issue resolution, grievance management, and business escalation support.

Business Development

• Position NPCI's payment, collection, and credit-enablement solutions to Government entities.
• Identify new opportunities for product placement, transaction growth, and expansion of NPCI services.
• Gather business requirements from Government departments and coordinate internal stakeholders for solution development and implementation.

Payments Operations

• Monitor operational performance, mandate processing, transaction success rates, and compliance with NPCI operating guidelines.
• Support Government departments in onboarding, implementation, and adoption of NPCI products.
• Coordinate with banks, sponsor banks, technology partners, and operational teams for seamless service delivery.

Credit Lending Initiatives

• Support Government-sponsored credit programs, financial inclusion initiatives, and digital lending use cases.
• Engage with Banks, NBFCs, and Government agencies to identify opportunities for integrating payment and credit ecosystems.
• Analyze credit-linked transaction trends and recommend strategies to improve loan disbursement, repayment collection, and beneficiary experience.
• Monitor key credit performance indicators and assist in preparing business cases for new credit products and partnerships.

Analytics Reporting

• Collect competitive intelligence and market insights related to payments and credit ecosystems.
• Prepare Information Sheets (IS), business reports, presentations, management updates, and revenue analysis.
• Track product adoption, transaction growth, portfolio performance, and business impact across Government programs.

Success Metrics

• Growth in transaction volumes and revenues
• Increased adoption of NPCI products across Government departments
• Successful implementation of credit-linked and payment initiatives
• Customer satisfaction and stakeholder engagement scores
• Timely resolution of operational and business issues
• Identification and conversion of cross-sell and upsell opportunities

Travelling

• Travelling required for the assigned states.

Job Details

• Job Type: Full Time
• Job Opening Name: Senior Associate State Government Relationship - North
• State: Delhi

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