Senior Associate ServiceNow Developer

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Job Description & Summary:

We are looking for a skilled ServiceNow FSM Developer with hands-on experience in designing, configuring, and customizing ServiceNow Field Service Management (FSM) solutions. The candidate should have expertise in Work Order Management, Intelligent Scheduling & Dispatch, Mobile Work Execution, CMDB management, SAP integrations, and ServiceNow platform development.

Responsibilities:

• Design and develop ServiceNow FSM solutions including Work Order Management, Scheduling & Dispatch, and Mobile Work Execution.
• Configure and customize FSM workflows, mobile applications, and integrations with SAP and other enterprise systems.
• Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, Jelly, HTML, XML, CSS, and JavaScript.
• Manage and maintain CMDB foundational data related to WSD/facility assets.
• Support code promotion, data migration, CI/CD pipelines, and platform health reviews.
• Perform unit testing, SIT, UAT support, and ATF-based automation testing.
• Collaborate with business and technical stakeholders to deliver scalable ServiceNow solutions.

Mandatory skill sets:

• 5-8 years of ServiceNow development experience.
• Strong experience with ServiceNow FSM module.
• Hands-on expertise in server-side and client-side scripting.
• Experience with SAP integrations, REST/SOAP APIs, and CMDB.
• Knowledge of ServiceNow best practices, release management, and DevOps processes.

Preferred skill sets:

• CSM, ITSM, FSM

Years of experience required:

• 4 to 8 years

Education qualification:

• BE/B.Tech/MBA/MCA

Required Skills:

• Node.js Development

Optional Skills:

• Accepting Feedback
• Active Listening
• AI Fluency
• AI-Human Collaboration
• Analytical Reasoning
• Analytical Thinking
• Application Software
• Business Data Analytics
• Business Management
• Business Technology
• Business Transformation
• Communication
• Creativity
• Digital Tooling
• Documentation Development
• Embracing Change
• Emotional Regulation
• Empathy
• Implementation Research
• Implementation Support
• Implementing Technology
• Inclusion
• Intellectual Curiosity
• Learning Agility