Senior Associate - Service Desk ( SD1 )

Roles and Responsibility

• Manage and resolve customer complaints professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Collaborate with internal teams to resolve complex issues and enhance overall customer experience.
• Develop and maintain knowledge of products and services to provide accurate information to customers.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong analytical and troubleshooting skills.
• Experience with service management tools and software.
• Ability to adapt to changing priorities and deadlines.

About Company


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