Senior Associate - Service Desk ( SD1 )

• Manage and resolve complex technical issues through phone, email, or chat support.


• Provide timely and professional solutions to customer inquiries and complaints.


• Collaborate with internal teams to resolve escalated issues and improve overall service quality.


• Develop and maintain knowledge base articles to document resolutions to common issues.


• Analyze and report on service desk metrics to identify areas for improvement.


• Participate in training and mentoring junior associates to enhance their skills and knowledge.

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