Senior Associate-Persistancy Branch Operation

Job Description Branch Operations (Core Team- Persistency) Senior Associate

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Revival (Persistency calling and collection)

• Cross Selling BCSS, ABC, NPS & Loan.

• Renewal Premium Calling & Collection

• Full time persistency calling through Company App, Updating disposition into company app

• Coordination with Sales stakeholders for support related to Renewal Premium collection

• Occasional Field visits to meet customers as per need basis

Knowledge, Skills & Abilities:

• Academic Qualification: Graduate/Post Graduate

• Work Experience: 1-2 years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.

Required Skills:

• Good communication skills

• MS Office (Excel, PowerPoint and etc.)

Regards,

Sneha Banerjee

HDFC Life-HR

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