Senior Associate - People Support

Job Summary

This role is responsible for managing people operations activities in a virtual environment, including colleague data management, colleague reward, pay & benefits, assisting with people processes while ensuring compliance.

In this job, I m accountable for:

• Role modeling the Tesco values and leading by example in what I do and how I behave.
• Identifying operational improvements and finding solutions by applying CI tools and techniques
• Provide a support and advice to individuals on all elements of the colleague life cycle
• Ensure consistent application of people policies and procedures for UK and ROI colleagues
• Provide advice and support based on Tesco UK business policy to UK and ROI Tesco colleagues
• Take end to end ownership of a query till the time it is resolved
• Work in partnership with other product and Tier team to provide quicker resolution
• To identify and resolve gaps in the pay which has resulted in over or underpayment for a UK & ROI colleague
• Demonstrate empathy and compassion in handling colleague-related queries and concerns, providing support and guidance with a caring and understanding approach
• 80% of query management via tickets and 20% via calls
• Deliver on agreed KPI and SLA within agreed quality standards
• Need to have the understanding on how to manager sensitive data
• Key people and teams I work with in and outside of Tesco:
• People, budgets and other resources I am accountable for
• in my job:
• People operations
• NA
• Product Team
• Policy, Reward and Compliance Team in UK
• People service team in India and UK
• People Technology Team

You will need

Operational skills relevant for this job:

• HRIS Management
• Active Listening & Logical Thinking
• Mandate experience in HR shared space
• Problem solving
• Experience in understanding organizational policies
• English Speaking, Reading and Writing
• Preferred International exposure
• MS Office
• Eye to detail
• Planning and Organizing
• Basic numeracy skills
• CF Standard Role Code: TBS-CCSE-WL11-05

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.