Senior Associate - Operations

Responsibilities:

• Ensure compliance with U. S. payment processes, including a strong understanding of NACHA, ACH, and other relevant financial protocols.
• Ensure all approvals are completed within designated cut-off times to prevent any breaches or delays.
• Conduct fraud checks and implement preventive measures to minimize financial risk.
• Monitor payment processing to identify any mismatches, delays, or missing transactions, and escalate issues to the appropriate teams in a timely manner.
• Coordinate with internal stakeholders (Product, Engineering, etc. ) to resolve technical or systemic issues.
• Coordinate with banks and provide POA documents when requested.

Requirements:

• The role requires strong and assertive oral and written communication skills, with the ability to escalate issues clearly and drive resolution across cross-functional teams.
• 2-3 years of experience in banking operations or payment systems.
• Strong working knowledge of US payment standards - NACHA, ACH, and related approval mechanisms.
• Experience in Transaction Monitoring through Metrics and raising issues.
• Proficiency in Excel, Google Sheets, and Google Slides.
• Availability for night shift work is a prerequisite for this position.