Senior Associate - Nuveen Global Investment Operations

Job Summary

The role of the Senior Associate with business title Operations Manager encompasses end-to-end supervisory responsibility of ascend process accomplished through various systematic, written, and verbal interactions with Operational Teams, Front Office and Middle Office Teams, as well as external teams like custodian bank, broker and . The primary focus of the position is timely and accurate reconciliation of accounts across multiple business lines, maintenance of the overall quality and accuracy of assigned processes, and preparation of ad hoc statistical reports.

Key Responsibilities and Duties

• Monitor process and any associated applications daily to ensure all BAU is efficiently being catered
• Ensure issues are identified, addressed and highlighted/escalated on timely manner to meet the SLAs
• Maintain the relation with custodians and other external parties, as well as across multiple internal systems
• Upon identifying and analyzing exceptions, ensure necessary, corrective action is assigned to responsible parties, logged, and prioritized for resolution
• Interface with internal and external business teams to identify root cause of the BAU issues
• Coordinate preventive and corrective actions with appropriate teams
• Develop a significant level of expertise of the holdings, terms, and transactions of all Funds/Portfolios to provide intuitive and proactive oversight of same
• Ensure adherence to compliance and regulatory requirements
• Ensure all process and audit trail documentation is up-to-date at all times
• Identify, escalate and thereby proactively manage process/delivery risks
• Respond to numerous ad hoc requests from internal and external clients for additional information
• Monitor changes in business processes to ensure Reconciliation Tool and any associated applications are updated accordingly
• Assist in testing updates to Reconciliation Tool and any associated applications
• Maintain and provide timely and accurate MI of process performance and risk
• Assist with ad hoc duties as assigned

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Key Skills

• Business Analysis
• Business Process Improvement
• Collaboration
• Consultative Communication
• Negotiation
• Nuveen Products/Services Acumen
• Organizational Savviness
• Project Management
• Vendor / Partner Management