Senior Associate Managed Services Information Security Analyst

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Senior Associate Managed Services Information Security Analyst is a developing subject matter expert, required to monitor, analyze, interpret and report on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling the organization to deliver the contracted security services. This role includes performing tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients.

Key responsibilities:

• Work as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts.
• Work with client stakeholders and Information Security Manager (ISM) to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting.
• Monitoring of the security tools to review and analyze security logs from client environments.
• Generate continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience.
• Adhere to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards.
• Utilise and document best practices and amend existing documentation as required.
• Security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.,
• Utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Ensure usage of knowledge articles in incident diagnosis and resolution and identify when updates are required.
• Perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information.
• Undertake limited range of threat hunting activities across both individual client estates, as well as cross client hunting.
• Manage unresolved incidents and follow up until incidents are resolved.
• Apply critical thinking to your role to ensure the best outcomes for the client and NTT within the boundaries of the service and SOPs.
• Remain curious and objective to provide high quality services to the clients, beyond tools native capabilities.
• Cooperate closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts.
• Developing knowledge on security architecture, worked across different security technologies.
• Developing knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised.
• Displays excellent customer service orientation and pro-active thinking.
• Displays problem solving abilities and is highly driven and self-organized.
• Excellent attention to detail.
• Displays analytical and logical thinking.
• Well spoken and written communication abilities.
• Ability to remain calm in pressurized situations.
• Ability to keep current on emerging trends and new technologies in area of specialization.

Academic qualifications and certifications:

• Bachelor's degree or relevant qualification in Information Technology or Computing or a related field.
• Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous.

Required experience:

• Moderate level of experience in SOC Analysis Operations.
• Moderate level of experience in SIEM usage for investigations.
• Moderate level of experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy.
• Moderate level of experience in dealing with technical support to clients.
• Moderate level of experience in handling security incidents end to end.
• Moderate level of experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools.
• Moderate level of experience in Security Analysis or Engineering preferably gained within a global services organization.

Workplace type: Hybrid Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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