Senior Associate- KAM (Account management)

We are looking for a driven key account management professional to manage and grow our D2C client relationships. As the single point of contact for assigned accounts, you will manage the client lifecycle across relationship management, volume growth, customer experience, collections, and billing dispute resolution. You will work closely with client stakeholders and internal teams to drive business growth and ensure a strong client experience.

Key Responsibilities

• Manage and grow assigned D2C accounts by increasing share of wallet (SOW), retaining existing business, and identifying opportunities to capture additional volumes.
• Serve as the single point of contact for assigned accounts, managing relationships across sales, CX, collections, and billing.
• Build strong relationships with key client stakeholders and understand their business requirements and service expectations.
• Proactively monitor account performance, identify service gaps or delivery risks, and coordinate with internal teams for timely resolution.
• Track client health metrics, identify churn risks, and drive appropriate retention initiatives.
• Identify upsell and cross-sell opportunities within the existing account base to drive volume growth.
• Collaborate with Operations, Finance, and CX teams to resolve client issues and ensure smooth account management.
• Travel within the southern region for client meetings and relationship-building, as required.

What We're Looking For

• 2-6 years of experience in key account management, client servicing, or sales, preferably in logistics or e-commerce.
• Experience in managing client relationships, driving account growth, and improving client retention.
• Strong communication, relationship management, and negotiation skills.
• Good analytical and Excel skills for data tracking, reporting, and client presentations.
• Proactive, self-driven, and comfortable working in a fast-paced environment.