Senior Associate - IT

About The Role

We are looking for an experienced IT Manager to lead and manage our organization's IT infrastructure, systems, and support operations. The ideal candidate will have a strong technical foundation combined with team management and vendor coordination experience, ensuring smooth, secure, and scalable IT operations across the company.

Key Responsibilities

• Manage day-to-day IT operations including network, hardware, software, servers, and cloud infrastructure
• Lead, mentor, and manage the IT support/helpdesk team, ensuring timely resolution of employee IT issues
• Manage relationships with IT vendors, service providers, and negotiate contracts/SLAs
• Drive IT projects such as system upgrades, migrations, automation, and new tool implementations
• Manage IT budgets and cost optimization for infrastructure and tools
• Collaborate with cross-functional teams (HR, Finance, Operations) to support their technology needs
• Evaluate and recommend new technologies to improve efficiency and productivity
  
  

IT Asset Management

• Own end-to-end lifecycle management of IT assets — procurement, allocation, tracking, maintenance, and decommissioning
• Maintain an accurate, up-to-date IT asset register/inventory (laptops, desktops, mobiles, peripherals, licenses, servers)
• Manage asset allocation and recovery process for new joiners, transfers, and exits (onboarding/offboarding)
• Coordinate with Finance/Procurement for asset purchases, ensuring cost-effective vendor selection
• Track software license compliance and renewals to avoid over/under-licensing
• Implement and manage an IT Asset Management (ITAM) tool/system for tracking asset status, warranty, and depreciation
• Conduct periodic physical audits of IT assets and reconcile with records
• Manage AMC (Annual Maintenance Contracts) and warranty tracking for hardware
• Define and enforce asset usage policies, including BYOD (if applicable) and data wipe/security protocols for returned devices
• Ensure secure disposal of end-of-life IT assets in compliance with e-waste regulations
  
  

Required Skills & Qualifications

• Bachelor's degree in computer science, Information Technology, or related field
• 4–7 years of experience in IT management, systems administration, or infrastructure roles
• Strong knowledge of networking, servers, and cloud platforms
• Experience managing IT teams and helpdesk operations
• Hands-on experience with IT asset management tools/processes and asset lifecycle management
• Familiarity with ITIL practices and vendor management
• Hands-on experience with Windows/Linux server environments, Active Directory, VPNs, and firewalls
• Working knowledge of SaaS tools and endpoint management
• Strong problem-solving, communication, and stakeholder management skills
• Certifications such as ITIL, CompTIA, CCNA, or cloud certifications (preferred, not mandatory)
  
  

Good to Have

• Experience in a startup or fast-scaling company environment
• Experience with automation/scripting for IT operations
• Familiarity with ITAM tools (e.g., ServiceNow, Freshservice, Lansweeper, ManageEngine)