Senior Associate - Insurance Operations

Skills Insurance Operations

Job responsibility

We are looking for an experienced Insurance Operations professional with 4+ years of experience to manage end-to-end insurance operations, ensuring high-quality service delivery, regulatory compliance, SLA adherence, and operational efficiency. The role will oversee policy administration, underwriting support, claims, customer servicing, financial transactions, and broker/agent management.

Key Responsibilities

• Manage end-to-end insurance operations, including policy issuance, endorsements, renewals, reinstatements, cancellations, and conversions
• Provide underwriting support for quotes, binding, authorizations, and policy issuance
• Monitor production, SLA, quality, and compliance metrics and drive operational performance
• Validate policy documentation and ensure adherence to regulatory and process requirements
• Handle queries from customers, agents, brokers, and vendors through voice and email channels
• Manage reconciliations, ACH/wire transactions, transaction validations, and commission processing
• Support agent/broker licensing, contracts, and renewals
• Oversee Disability, Absence Management, and Workers Compensation (WC) claims administration
• Drive quality assurance, process documentation, RCA, and continuous improvement initiatives
• Must-HaveStrong exposure to Policy Administration, Underwriting, Claims, and Customer Servicing
• Knowledge of Disability, Absence Management, and Workers Compensation processes
• Experience managing SLAs, quality, compliance, and operational metrics
• Good understanding of insurance transactions, commissions, reconciliation, and broker/agent servicing
• Strong stakeholder management and process improvement skills