Senior Associate II, Software Engineering - Development

Job Summary

As an Account Technical Services professional at Kyndryl, you will support a software-product engineering engagement for a Kyndryl client by acting as a technical interface across customer support, engineering, product, and delivery teams. This role focuses on product-oriented technical service delivery, embedded and cloud-edge software support, issue triage, diagnostic coordination, case lifecycle support, and customer-facing technical enablement within the customer s defined tools, workflows, and governance model.

Responsibilities

• Support technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning within customer-defined systems and support workflows.
• Collect, validate, and document logs, configurations, environment details, missing information, reproduction steps, and technical findings needed for customer support and engineering escalation.
• Provide known solutions, documented guidance, standard troubleshooting support, and clear next-step communication aligned to approved customer communication standards.
• Coordinate with Level 1, Level 2, product engineering, DevOps, testing, and platform teams to support issue analysis and escalation.
• Support defect identification and documentation while recognizing that product defect resolution, product code changes, certification determinations, security representations, and compliance commitments remain owned by the customer.
• Contribute to knowledge documentation, troubleshooting playbooks, process improvements, and customer success outcomes for embedded, Linux, cloud-edge, and DevOps-enabled platforms.

Requirements

• 8+ years of experience in strong troubleshooting experience across software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
• Ability to work with logs, configurations, system diagnostics, reproduction scenarios, customer environment data, and technical case documentation.
• Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
• Strong written and verbal communication skills with the ability to engage engineering, support, delivery, and customer-facing stakeholders.

Best Fit: Customer-facing product technical services, triage, diagnostic support, escalation

Preferred Skills and Experience

• Experience in embedded software, real-time operating systems, Linux kernel environments, board support packages, device drivers, simulation platforms, or platform product support.
• Working knowledge of C/C++, Python, shell scripting, debugging tools, networking, open-source software, and software development lifecycle practices.
• Prior experience supporting regulated, safety-critical, automotive, aerospace, industrial, telecom, or intelligent-edge software environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.