Senior Associate II, ServiceNow Developer

Role & responsibilities:

• 4-6 years of experience working as a ServiceNow software engineer on complex software projects
• ServiceNow ITOM/CMDB Certification is mandatory.

Update and extend the data model (table changes, form changes and permissions) based on approved requests. Review customizations applied to CMDB, if any, and suggest plans to move to out-of-box for any that do not have valid business justification. Design and develop CMDB data load process for data loading. Provide support for CMDB, Discovery, and Service mapping issues/defects including network access, permissions/credentials issue resolution by working with necessary support teams. Provide support for complex problems related to the CMDB solution that are raised by the operation teams. Configure and deploy standard reports and dashboards, including ServiceNow Out of Box CMDB Audit Dashboard Remediate and close duplicate tasks on scheduled basis. Creation of CIs e.g new application, technical service and business applications including associated relationships. Configure and maintain ServiceNow mid-server for Discovery deployment. Create and Enhance discovery probes and sensors, make minor modifications to patterns for requested and approved changes. Review and maintain Configuration Item (CI) data integrity in CMDB utilizing CMDB Health dashboards and socializing CMDB data issues to ITSM process owners on an agreed frequency with client. Perform operational activities to reconcile configuration item discrepancies. Update configuration information for one or more configuration items, as required. Address potential data quality issues and take remediating action as required. Review and manage CMDB work queue and close tickets in a timely manner. Work with the CI Owners and the Configuration Manager to resolve questions about CIs, data and other Configuration Management issues. Perform discovery scans and address steady state discovery failures. Maintain and update CMDB SOP documents including version control. Interact with identified Stryker stakeholders, as needed, for the areas that are supported by the platform run support team.For a solution deployed with ServiceNow Discovery•    Configure ServiceNow MID-server for Discovery deployment•    Enhance custom patterns (probes and sensors) for requested and approved changes•    Create new patterns for new types of devices or requirements•    Provide support for discovery/Service Mapping issues raised by the Configuration Manager or Configuration Librarian including network access and permissions/credentials•    Work with support teams to resolve network access and permissions/credentials issues• Periodic updates to entry points.• Resolve discovery errors and credential errors.• Maintain Service Mapping schedules. From HRSD Support Team scopeKyndryl and Stryker will establish baseline after 90 days from contract start date and discuss new support requirements, if any.Kyndryl provides 1 developer to deliver HRSD enhancements 100 hours per month (Mid to Large enhancements are not in scope).

Preferred candidate profile

•Bachelor's degree in computer science, related technical field, or equivalent practical experience

• ServiceNow certification.