Senior Associate - GCSS Operations

Title Senior Associate - GCSS Operations

Department General Counsel Shared Services

Location India

Reports To Senior Manager, GCSS Operations

Level Grade 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our General Counsel Shared Services team and feel like youre part of something bigger.

General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy Strategic Relationship Management. General Counsel Shared services (GCSS) function is a global centre of expertise currently being built out in Dalian and India. It provides operational support and services to the General Counsel function.

The primary function of the role is to support the business requirements for KYC (Know your client) and ASL (Authorised Signatory List) processes and to extend support to compliance officers. Working with a range of stakeholders, the candidate will be responsible for identifying and documenting review needs. The role will be working as part of an expanding vertical within GC Shared Services, partnering with businesses and key stakeholders from KYC and compliance teams across different FIL global entities to deliver the desired business outcomes. Collaborative operating style with a focus on working together with others to achieve great outcomes for the business will be a key.

• Manage day-to-day KYC team operations, providing guidance and support.
• Conduct periodic reviews and updates of KYC policies and procedures to address regulatory changes and emerging risks.
• Maintain and enhance the compliance framework for regulated activities.
• Ensure the delivery of regular compliance audits and timely regulatory submissions.
• Prepare and distribute compliance reports, including Errors, Complaints Breaches logs.
• Support AML/KYC procedures and oversee new business acceptance processes.
• Prepare and present reports at Board Meetings as required.
• Collaborate with cross-functional teams to ensure alignment in KYC processes.
• Establish best practices and standard operating procedures for KYC that comply with industry standards.
• Manage KYC requests, acting as the liaison between external organisations and internal stakeholders.
• Provide support for business, operational, and regulatory change projects.
• Maintain and manage stakeholder relationships, including global Company Secretaries.
• Ensure adherence to the FIL Code of Ethics.
• Manage and prioritise requests received via the team mailbox.
• Develop and deliver regular reports containing KYC statistics.
• Assist in streamlining existing processes and supporting ongoing projects and system enhancements.

• Bachelors degree in finance, business, law or a related field. Masters degree or professional certification preferred.
• Minimum of 3 years of experience in KYC compliance within the financial services industry with a proven track record of progressively increasing responsibility.
• Ability to adapt to changes and manage multiple priorities effectively.
• Experience or knowledge in General Counsel functions, Risk/Compliance, and AML/KYC regulations is advantageous.
• In-depth knowledge of AML, KYC and other relevant regulatory requirements on a global scale.
• Strong leadership and managerial skills with the ability to motivate and develop a high performing team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Analytical mindset with the ability to assess complex situations, identify risks and develop practical solutions effective at a global level.
• Proven ability to navigate and adapt to a fast-paced, dynamic work environment.
• Demonstrated experience in supporting successful and smooth transition of processes, ensuring clear documentation, stakeholder alignment, knowledge transfer, and continuity of service delivery.

• Experience within General Counsel, Legal Operations, Compliance, Risk, Financial Crime, KYC, Internal Audit or other regulated environments.
• Experience with Power Platform, low-code solutions, process mining, workflow automation or AI-enabled solutions.
• Exposure to Agile, Lean Six Sigma, process excellence methodologies, or advanced PowerPoint and visual presentation development.