Senior Associate For Recovery

Palwal (FOS FOR RECOVERY)

Ensure payments are made and any overdue debts are eventually paid by the customers by making visits to the customers contact address.

Handle cases assigned for recoveries.

Visits to be done at customers contact address given and cordination on phone with customers for outstanding debt.

Minimum customers visits target to be achieved given in the portfolio assigned per day/week/month.

He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms.

FE has to update details remarks in the visit log (in MUCH application).

FE has to upload House Photos of the visited cases (on MUCH). FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor.

FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors.

Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.