Senior Associate, Employee Listening

About us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Summary At LSEG, we believe that listening to our colleagues is fundamental to creating a high-performing, inclusive and customer-focused culture. As a Senior Analyst, Employee Listening, you will play a key role in helping us understand colleague sentiment, experience and engagement, ensuring that employee feedback informs meaningful action and supports our strategic priorities. Working as part of the Employee Listening team, you will support delivery and evolution of our employee listening strategy, partnering with colleagues across the People function, business leaders, external vendors to deliver impactful listening programmes. You will combine strong programme management, stakeholder engagement and analytical skills to help translate colleague feedback into actionable insights that drive continuous improvement across. This is an exciting opportunity for someone who is passionate about employee experience, data-driven decision making and using insight to influence positive change at scale.

Key Responsibilities Employee Listening Delivery

• Support the delivery and continuous improvement of LSEG's employee listening programmes, including enterprise-wide engagement surveys, pulse surveys, and other listening initiatives.
• Partner with internal team members and external vendors to ensure successful execution of listening activities across the colleague lifecycle.
• Support the adoption and optimisation of employee listening platforms, including implementation of new features and enhancements.
• Ensure delivery of key programme landmarks while maintaining a strong focus on colleague experience and participant needs. Insight Generation and Storytelling
• Analyse employee listening data to identify trends, opportunities, and areas of focus across the organisation.
• Translate quantitative and qualitative feedback into clear, compelling insights that support business and People priorities.
• Support the development of reports, presentations and communications that enable leaders to understand and act on colleague feedback.
• Partner with collaborators to drive evidence-based discussions and action planning. Stakeholder Partnership
• Build effective relationships across the People function, including HR Partners, Talent, People Operations and Workday teams.
• Act as a trusted partner to stakeholders, providing guidance on listening best practice, survey interpretation, and action planning.
• Share lessons learned, standard processes and successful approaches to help strengthen listening capability across. Governance, Operations and Continuous Improvement
• Partner with People Operations and Workday teams to support data quality, governance and integration activities that underpin employee listening programmes.
• Support system administration activities, including user access management and platform governance.
• Develop and maintain documentation, processes, training materials, and operating procedures to support programme delivery.
• Find opportunities to improve processes, enhance interested party experience, and increase the impact of listening programmes. Strategic Projects
• Contribute to broader Total Workforce Analytics and People Function initiatives that support LSEG's strategic objectives.
• Support projects focused on colleague experience, organisational effectiveness, and culture transformation.

Essential Skills and Experience

• Experience in Employee Experience, Employee Listening, People Analytics, HR, Organisational Development, Customer Insights, Research, or a related discipline.
• Strong analytical capability with the ability to interpret data and identify meaningful insights.
• Excellent communication and stakeholder management skills, with the ability to present complex information clearly and effectively.
• Demonstrated ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment.
• Strong problem-solving skills and a continuous improvement approach.
• Experience working with survey, feedback, or insight-based programmes. Desirable
• Experience working with employee listening platforms such as Glint, Qualtrics, Culture Amp, Peakon or similar solutions.
• Familiarity with Workday and HR data environments.
• Experience using reporting and visualisation tools such as Power BI.
• Knowledge of employee engagement, organisational effectiveness and change management principles.

What You'll Bring

• A passion for understanding colleague experience and translating feedback into meaningful action.
• Curiosity and a data-driven approach to problem solving.
• The ability to balance operational excellence with critical thinking.
• Strong collaboration skills and the confidence to engage with partners at all levels.
• A growth mindset and a desire to continuously improve how we listen to and learn from our colleagues.

Career Stage: Senior Associate

London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of

Integrity, Partnership ,

Excellence and

Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.