Senior Associate- Digital Operations Quality

Hiring Alert | Senior Associate Digital Operations Quality

Location: Chennai / Pune (Work from Office)
Shift: Night Shift (Aligned to US Business Hours) | Weekdays
Experience: 3-6 Years
Education: Graduate in any discipline (Marketing, Advertising, Media, Analytics, Business, Commerce, or related disciplines preferred)

We are looking for a detail-oriented and quality-driven Senior Associate – Digital Operations Quality to join our team. If you have hands-on experience in digital advertising operations, campaign audits, process compliance, and quality assurance, this is a great opportunity to advance your career.

Key Responsibilities:

Conduct transaction and process audits across digital advertising service lines
Validate campaign setup, order processing, workflow compliance, documentation, and QA activities
Identify quality defects, trends, risks, and control gaps through systematic audits
Perform root cause analysis and recommend corrective and preventive actions (CAPA)
Participate in internal and client calibration sessions
Maintain audit evidence, quality records, and compliance documentation
Publish quality reports, dashboards, and trend analysis reports
Support process transitions, readiness assessments, operational excellence, and continuous improvement initiatives

Required Skills:

• Digital Advertising Operations & Campaign Operations
• Quality Assurance (QA), Quality Control (QC), and Process Excellence
• Process/Transaction Audits and Compliance Assessments
• Root Cause Analysis (RCA) & Quality Reporting
• Campaign Setup and Order Processing Validation
• Sampling Methodologies & Error Classification
• Advanced MS Excel and PowerPoint
• Strong stakeholder management and calibration experience
• Excellent attention to detail and analytical skills

Preferred Expertise:

• Google Ads, Meta Ads Manager, DV360, Google Analytics
• CRM and workflow management tools
• Lean Six Sigma, COPC, ISO, or Quality Management Systems
• Quality scorecards, audit frameworks, and dashboard reporting
• Green Belt or Quality Analyst certifications

Communication:

• Strong English communication skills (Read, Write & Speak)
• CEFR Level B2-C1 preferred

Work Location: Chennai / Pune
Work Mode: 100% Work from Office
Shift: Night Shift (US Business Hours)

If you're passionate about driving quality, improving operational excellence, and ensuring high standards in digital advertising operations, we'd love to hear from you!

Apply now or share your profile with relevant candidates.

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