Senior Associate - CRM

1. Role Summary

Builds and extends Dynamics 365 CE solutions using tools (C#, JavaScript/TypeScript, Power Platform SDK) where low code/config alone can't meet the requirement.

Owns technical design for plugins, integrations, and custom UI components; participates in ALM/DevOps for the platform.

2. Core Responsibilities

A. Extend the Platform

Develop plugins, custom workflow activities, and custom APIs

(C#, Dataverse SDK)

• Build client-side scripting (JavaScript/TypeScript) for forms, ribbons, business rules beyond OOB capability
• Develop PCF (PowerApps Component Framework) controls for custom UX

B. Integrate

• Build integrations via Web API (REST/OData), Azure Functions, Logic Apps, or Service Bus
• Handle data migration/sync (SSIS + Kingswaysoft, or Azure Data Factory)
• Design authentication patterns (OAuth, service principals) for external system connections C. Application Lifecycle Management
• Manage solutions, source control (Azure DevOps/GitHub), and CI/CD pipelines for Dataverse deployments
• Environment strategy (dev/test/UAT/prod), managed vs. unmanaged solutions
• Performance troubleshooting (plugin trace logs, throttling, query optimization)

3. Required Technical Skills (must-have)

Languages C#, .NET, JavaScript/TypeScript, HTML

Platform Dataverse SDK, Power Platform CLI, Model-driven apps Automation Power Automate (cloud flows), custom workflow activities Integration RESTful Web APIs, JSON

Tooling Visual Studio / VS Code, Azure DevOps (repos + pipelines)

Cloud Microsoft Azure (Functions, Logic Apps, Service Bus at least one

4. Nice-to-Have

• PCF component development

• Field Service or Customer Service module experience
• Power Pages
• AI Builder / Copilot Studio extensions
• Exposure to F&O or Business Central integration touchpoints (useful for OwlSure's cross-workstream projects)

5. Certification

• PL-400 (Microsoft Certified: Power Platform Developer Associate) preferred, not mandatory.