Senior Associate Control & Monitoring, Customer Excellence

Job Summary

Job Title: Senior Associate Control & Monitoring, Customer Excellence

Division: Customer Excellence

Years of Experience: 2-4 years

Education: Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India.

Location: Mumbai

Full-Time (Work from Office)

Permanent Role

Report to: In-Charge Customer Excellence

Responsibilities

General Purpose

• Product Portfolio Management: Analyze Data to drive insights to identify problem areas, suggest areas of improvement, develop solutions & tools in-house to connect to other apps to automate routine tasks, take ownership for driving overall product success rate.
• Manage day-to-day relationships with internal & external partners/stakeholders.
• Take lead in identifying system level gaps and bridge gaps by architecting & deploying technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate.
• Ensure standardization of processes, documentation and creating product value proposition.
• Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges.

Principal Accountabilities

• Monitor the critical KPIs of the product and ensure there is positive growth in the KPIs.
• Manage all product features specific internal . external reporting including regulatory reporting.
• Ensure audit compliance for the feature for internal / external audits including the regulatory audits.
• Identify need for, procure and manage outside knowledge on as needed basis.
• Obtaining necessary Regulatory and Board approvals.
• Assist in drafting of Operating Rules and Regulations for required changes.
• Setting up SLAs between internal stakeholders with respect to various aspects of the product.
• Inter-departmental liasoning of Risk & Compliance, Central Operations, Channel and Business teams for driving product efficiently.

Key Skills and Experience Required

• Strong proficiency in SQL for data extraction and analysis.
• Strong proficiency in Excel with knowledge in Advance Excel automation skills(VBA, Macros, etc.)
• Basic understanding of Website development and APIs
• Web Application building skills using Node JS, ReactJS, Express JS, Angular Js.
• Basic understanding of CRM.
• Moderate understanding and implementation of AI in daily work life.
• Use of AI to automate daily task.
• Moderately skilled in Python programing & Python frameworks like FastAPI.
• Knowledge of Docker and Kubernetes required

Certifications

• Data/ Business Analyst Associate/Professional
• Certificate in Data Engineering
• SQL
• MERN Certificates
• Python Certificate
• Any other certification which reflects the candidates skillset from the above requirement

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