Senior Associate Cash Apps

JOB PURPOSE:

In the O2C organization, we are looking for an Accounts Receivable Senior Associate.

The Senior Associate will have to ensure efficient, timely and accurate performance of operations and monitoring of standard and special requests by providing high-quality services to our internally and externally customers.

Additional duties will focus on customer queries, dispute resolution and monitoring of customer accounts.

YOUR TASKS AND RESPONSIBILITIES:

• Maintenance of customer account, support and follow up on topics within workflow systems
• Managing inbound/outbound queries (calls/mails, others) from external customers
• Identifying customers needs, clarify information and providing solutions
• Record, verify and execute transactions according to process documentation and monitor process exceptions
• Ensure all the ICS controls is performed on timely manner.
• Process improvement ideas and support team in completing the value-added projects.
• Develop strong training plan to new joiners and cross trainings within team for backup.
• Identify process gaps and coordinate with the team to fix it proactively.
• Perform all monthly/Weekly reports pertains to KPI, Ageing report etc
• Flexibility to adapt to the future changes in the organization related to processes/projects.

WHO YOU ARE:

• Preferably a university degree or equivalent, especially with focus on Administration/Finance or Business Administration. Alternatively, an equivalent progressive working experience
• 2-4 years of experience in Accounts Receivable or other related Order-to-Cash processes
• Good communication and interpersonal skills
• Basic MS Office tools
• Experience with ERP systems. SAP experience valuable
• Customer oriented
• Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
• Accounting knowledge beneficial