BENGALURU · FULLTIME
Senior Associate - Business Operations
GoKwik
Bengaluru · onsite · Posted 3d ago
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Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
About GoKwik
Why This Role Matters
What You ll Own
Who You Are
Why GoKwik
GoKwik is building the growth operating system for D2C and eCommerce brands, enabling businesses to optimise checkout, reduce RTO, power payments, drive retention, and unlock post-purchase engagement. With 15,000+ merchants globally and a growing presence across India, the UK, Europe, and the US, GoKwik is building technology and financial infrastructure that powers the next generation of digital commerce.
Why This Role Matters
Operations at GoKwik is a growth function. As an Associate / Senior Associate - Operations, you will work at the intersection of customers, technology, and business teams to build efficient, scalable, and data-driven operational processes. You will play a key role in solving merchant challenges, improving operational efficiency, leveraging AI and automation, and building systems that enable GoKwik to scale seamlessly.
What You ll Own
- Merchant Operations: Drive end-to-end merchant onboarding, support, and operational readiness.
- Process Ownership: Own critical operational workflows and ensure adherence to defined SLAs and quality standards.
- Process Improvement: Identify operational bottlenecks and build solutions to improve efficiency, productivity, and customer experience.
- AI & Automation: Leverage AI tools and technology to simplify workflows, automate repetitive processes, and enable teams to work smarter and faster.
- Data & Insights: Analyse operational data, identify trends and gaps, and recommend actionable improvements.
- Cross-functional Collaboration: Partner with Customer Success, Product, Engineering, and Business teams to solve merchant pain points and improve processes at scale.
- Customer Experience: Act as a voice of the customer and continuously identify opportunities to improve merchant experience and operational outcomes.
- Documentation & Best Practices: Build and maintain processes, documentation, and playbooks that enable consistent execution at scale.
Who You Are
- 1-2 years of experience in Operations, Business Operations, Customer Success Operations, Program Management, Customer Support, or similar roles.
- Strong analytical, problem-solving, and stakeholder management skills.
- Proficiency in Excel / Google Sheets and comfort working with data.
- Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar tools, with a mindset of using technology to improve productivity.
- Excellent communication skills and strong attention to detail.
- Ability to adapt quickly, manage multiple priorities, and operate effectively in a fast-paced environment.
- Strong ownership and learning mindset, with a willingness to take initiative and solve problems independently.
- Prior experience in SaaS, D2C, eCommerce, FinTech, or high-growth startups is a plus.
Why GoKwik
At GoKwik, you ll have the opportunity to work in a high-ownership environment where Operations directly contributes to business growth and customer success. You ll work closely with ambitious teams across Customer Success, Product, Engineering, and Business while using AI and technology to build scalable systems and solve real business problems. With exposure to a rapidly growing D2C and eCommerce ecosystem, this role offers the opportunity to learn quickly, take meaningful ownership, and build solutions that create impact at scale.
Required Skills
Problem-solving Shopify CRM automation stakeholder management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationCustomer SupportcrmProduct EngineeringManager TechnologyProcess ImprovementStakeholder ManagementoperationsBusiness Operationsanalytical
Section · Company
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
Employee ratings
10 reviews
2.7/ 5
Culture
2.4
Career growth
2.1
Work-life
2.3
Employees rate it well for
Compensation & Benefits28Skill Development27
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