Senior Associate - Branch Operations (Core - Persistency)

Role & responsibilities

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Revival (Persistency calling and collection)
• Cross Selling BCSS, ABC, NPS & Loan.
• Renewal Premium Calling & Collection
• Full time persistency calling through Company App, Updating disposition into company app
• Coordination with Sales stakeholders for support related to Renewal Premium collection
• Occasional Field visits to meet customers as per need basis
  

Knowledge, Skills & Abilities:

• Academic Qualification: Graduate/Post Graduate
• Work Experience: 1+ years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.
  

Required Skills:

• Good communication skills
• MS Office (Excel, PowerPoint and etc.)
• Customer Service
• Sales & Calling
  

Regards,

Asvini J

HDFC Life-HR

[email removed]

[phone removed]