Senior Associate - Branch Operation

Role & responsibilities

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and

Revival UW.

Duties & Responsibilities:

• Revival (Persistency calling and collection)

• Cross Selling BCSS, ABC, NPS & Loan.

• Renewal Premium Calling & Collection

• Full time persistency calling through Company App, Updating disposition into company app

• Coordination with Sales stakeholders for support related to Renewal Premium collection.

Knowledge, Skills & Abilities:

• Academic Qualification: Graduate/Post Graduate

• Work Experience: 1+ years of experience in operations, customer service, backend operations preferably from Insurance or Banking sector.

Required Skills:

• Customer Service

• Sales & Calling

• Good communication skills

• MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[email removed]

[phone removed]