Senior Associate - Admission & Billing

Job Description:

The Senior Associate - Admission & Billing will play a crucial role in ensuring a smooth and efficient admission process for patients while maintaining accurate billing procedures. The individual will be responsible for managing the patient admission process, verifying insurance details, processing payments, and handling billing queries. The Senior Associate will also collaborate with other departments to ensure compliance with hospital policies and to enhance the overall patient experience.



Key Responsibilities:

- Greet and assist patients during the admission process, ensuring all necessary documentation is completed.

- Verify patient insurance information and communicate coverage details to patients.

- Process patient payments, including deposits and co-pays, in a timely manner.

- Handle billing inquiries and resolve any discrepancies related to patient accounts.

- Maintain accurate and organized patient records, ensuring confidentiality and compliance with regulations.

- Collaborate with healthcare providers and administrative staff to streamline the admission and billing processes.

- Assist in training junior staff and provide support as needed during busy periods.

- Stay updated on relevant laws, regulations, and hospital policies related to admissions and billing.



Skills Required:

- Excellent communication and interpersonal skills to interact effectively with patients and staff.

- Strong attention to detail and accuracy in data entry and documentation.

- Problem-solving skills to address billing issues and patient inquiries.

- Ability to manage multiple tasks and work in a fast-paced environment.

- Proficient in using hospital management software and billing systems.



Tools Required:

- Hospital management systems (HMS)

- Billing and coding software

- Microsoft Office Suite (Excel, Word, PowerPoint)

- Customer relationship management (CRM) tools

- Electronic health record (EHR) systems



Preferred Qualifications:

- Bachelor's degree in healthcare administration, business administration, or a related field.

- Previous experience in hospital admissions, billing, or a similar role.

- Knowledge of medical terminology and billing practices.

About the Role:

The Senior Associate - Admission & Billing at Manipal Hospitals will play a crucial role in ensuring a seamless and efficient admission process for patients. This position requires an understanding of hospital policies and procedures related to patient admissions and billing. The role will involve direct interaction with patients and their families to facilitate a positive experience during their hospital visit.



About the Team:

You will be part of a dedicated team focused on providing exceptional service to patients. The team is committed to supporting patients through the admission process and ensuring that billing inquiries are handled promptly and accurately. Collaboration and effective communication with various departments will be essential to ensure that patient needs are met efficiently.



You are Responsible for:

Managing the admission process for patients, including collecting necessary documentation and information.

Ensuring accuracy in billing processes, including the verification of insurance details.

Coordinating with medical and administrative staff to resolve any patient concerns related to admissions and billing.

Providing clear communication to patients regarding their financial responsibilities and hospital policies.



To succeed in this role – you should have the following:

A strong understanding of hospital admission and billing processes.

Excellent communication and interpersonal skills to interact with patients and staff effectively.

Attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Proficiency in relevant software and systems used in hospital admissions and billing.

A customer-centric attitude, with a commitment to providing outstanding patient care.