Senior Associate - Account management

Competency: Client Excellence - Account Excellence

Role Type: Senior Account Coordinator

Role Rank: Senior Associate

The opportunity

Senior Associate at C&I team supports the Account Manager and the Account Leadership team; Global Client serving Partner, Global Client Executive to develop and manage relevant activities on designated Priority accounts. The Senior Account Coordinator will be expected to provide high quality and insightful support to account teams on Go-to-market activities. The Senior Account Coordinator will build network across the account leadership and within GDS to develop account knowledge to benefit the regional/global Account team and our relationship and business with the client.

Your key responsibilities

• Account Management
  • Own account reporting and ensure relevant stakeholders receive and understand reported data
  • In liaison with the Client Service Partner and Director, own the account planning process and ensure regular reviews against planned milestones and targets.
  • Understand the strategic communication and stakeholder engagement requirements to progress the account plan agenda, and work with global teams to respond and deploy
  • Provide relevant knowledge to Account teams - focus on dissemination of business analysis and research, competitive intelligence and relevant firm thought leadership
  • To liaise and work with onshore account teams and internal business services groups to scope new support requirements, build processes for the execution of account management tasks, and ensure effective transition of work to the remote GDS support platform
  • Client Relationship Development
  • Contribute to complex account and business development needs, including global account planning, go-to-market research and strategy, pursuit or sales support, pitch development, among others
  • Work with BMC point of contact to plan and execute marketing initiatives that directly drive revenue
  • Accelerate strategy execution, particularly around prioritized Regions and strategic solutions.
  • Understand market trends, what is on our clients agenda and how these translate into revenue generating opportunities. Monitor solution revenue to understand success, opportunities, underperformance
  • Communication
  • Coordinate with global network of regional account team meetings. Send updated account and sector content and information.
  • Develop and maintain relationships with service lines, Accounts, Market Segments, Emerging Markets and subsectors to serve as a two-way conduit for connection and communication
  • Responsible for working to develop high impact relationships and embedding ABD support into the processes of the accounts
  • Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teams and ABD stakeholders
  • Facilitation of knowledge sharing

Skills and attributes for success

• Succinct and structured oral and written communications skills with proven ability to explain complex concepts in a crisp, clear, concise, and graphic-rich style, using appropriate analytics and visualization tools.
• Experience in Account Management and preparing sales and pipeline reporting, as well as providing insightful analysis on the impact of those trends for EY and its clients
• Experience in Microsoft tools like excel and PPT

To qualify for the role, you must have

• Any Graduate
• 4-8 years experience in Account management and data reporting and analysis
• Strong Excel and PowerPoint skills.
• Demonstrated strong written and oral communication skills
• Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs and provide analytic insights

Ideally, you ll also have

• Account Management and data reporting skills
• Exposure to tools like Tableau, PowerBi etc.
• Credible experience working in a fast-moving, client-driven environment

Technologies and Tools

• Microsoft 365 Products, Apps, and Services
• Experience using Procurement portals (i.e., SAP Fieldglass or Ariba)

What we look for

• A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
• A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.