Senior Artificial Intelligence Engineer

Job Description: Senior AI Engineer - Kore.ai

Experience: 6-8 Years
Location: PAN India

Job Type: Full-Time

Role Overview

We are seeking an experienced Senior AI Engineer with strong expertise in Kore.ai, Generative AI, Agentic AI, and Contact Center Solutions. The ideal candidate will be responsible for designing, developing, and deploying AI-powered virtual assistants, Agent Assist capabilities, and intelligent automation solutions that enhance customer experience and optimize contact center operations.

The candidate should possess hands-on experience with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) architectures, prompt engineering, and enterprise AI integrations, along with strong programming skills in Python and JavaScript.

Key Responsibilities

• Design and develop AI-powered Agent Assist capabilities and intelligent AI agents to improve customer service and contact center operations.
• Build and implement Retrieval-Augmented Generation (RAG) solutions leveraging Large Language Models (LLMs) such as Claude, Gemini, OpenAI, or similar platforms.
• Develop and optimize prompt engineering strategies to improve AI accuracy, response quality, and user experience.
• Design, build, and maintain conversational AI applications using the Kore.ai platform.
• Integrate AI models with enterprise applications, APIs, knowledge repositories, and third-party systems.
• Develop conversational workflows, business automation processes, and AI-driven customer engagement solutions.
• Build scalable backend services and integrations using Python and JavaScript.
• Collaborate with business stakeholders, product teams, architects, and contact center operations teams to gather requirements and deliver innovative AI solutions.
• Monitor, troubleshoot, and continuously enhance AI agents to ensure reliability, performance, scalability, and security.
• Implement best practices for AI governance, responsible AI usage, and model lifecycle management.
• Stay current with industry trends in Generative AI, Agentic AI, Conversational AI, and Contact Center technologies.

Required Skills & Experience

Technical Skills

• 6-8 years of experience in software development and enterprise application integration.
• Hands-on experience with Kore.ai platform development, bot building, and integrations.
• Strong programming expertise in:
• Python
• JavaScript
• Experience working with:
• Generative AI
• Agentic AI
• Large Language Models (LLMs)
• Claude
• Gemini
• OpenAI or equivalent AI platforms
• Strong understanding of:
• Retrieval-Augmented Generation (RAG)
• Vector Databases
• Embeddings
• Prompt Engineering
• Experience with:
• REST APIs
• Microservices Architecture
• Workflow Orchestration
• Enterprise Integrations
• Knowledge of conversational AI frameworks and chatbot development.
• Experience deploying AI applications in cloud environments.

Domain Experience

• Contact Center Solutions
• Customer Service Automation
• Agent Assist Platforms
• Conversational AI and Virtual Assistants
• Customer Experience (CX) Technologies