SENIOR ARCHITECT - Architecture and Technology Management

Role: Enterprise Architect

Role Summary

Lead the overall technology charter for a given account by connecting customer needs, solutioning (thought leadership), delivery governance, incident management, team capability development, AI readiness, and innovation-led value creation. Act as the bridge between customer expectations, architecture decisions, engineering execution, and future-focused transformation.

Key Responsibilities

Customer Technical Leadership

• Engage with customer stakeholders to understand product lines, priorities, challenges, and roadmap direction.
• Support solutioning for new requirements, enhancements, and transformation opportunities.
• Act as a trusted advisor for architecture, modernization, reliability, AI adoption, and platform evolution.
• Drive value adds that improve customer outcomes, engineering efficiency, and platform maturity.

Incident Service Governance

• Provide leadership oversight for major incidents, recurring production issues, and service risks.
• Guide triage, root cause direction, corrective actions, and preventive improvements.
• Ensure incident learnings are converted into structural and operational improvements.

Delivery Oversight

• Review technical delivery across projects, support, maintenance, and enhancements within the account.
• Ensure architecture, design, implementation, quality, and supportability are aligned with engineering standards.
• Be part of new and existing account proposals, estimations, solution approach, and technical differentiators.
• Identify delivery risks early and define mitigation plans across architecture, quality, dependencies, and operations.

Team Capability Development

• Support talent development of architects, leads, engineers, QA, DevOps, and support teams through mentoring and technical guidance.
• Build an AI-ready team by promoting responsible adoption of AI tools, copilots, code agents, and automation-led practices.
• Encourage reusable patterns, knowledge sharing, engineering discipline, and continuous improvement.

RD Architecture

• Own the account RD radar by tracking relevant technologies, practices, and innovation opportunities.
• Convert RD insights into practical value adds, pilots, accelerators, and modernization recommendations.
• Define and uphold architecture principles, standards, patterns, and guardrails for the account.
• Modern engineering, AI-assisted delivery, architecture thinking, and operational excellence across internal and customer forums.

Key Outcomes

• Stronger customer trust and solution relevance
• Improved delivery quality, architecture consistency, and support readiness
• Better incident prevention and risk mitigation
• Stronger proposals and account growth support
• Higher team capability and AI readiness
• Increased innovation conversion into measurable value

Skills Experience Required

• Strong enterprise architecture and solutioning background
• Good understanding of modernization, support models, reliability, security, and observability
• Experienced in AI-assisted engineering and innovation-driven delivery models
• Strong communication, risk management, and stakeholder management skills