Senior Application Support Engineer

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI     What It's Like to Work at 3Pillar: At 3Pillar, we create an environment where people can do their best work while maintaining a healthy work-life balance. Flexibility & Well-being – Our remote-first approach gives you the flexibility to work where you perform best, while prioritizing your well-being and personal commitments. Global Community – Collaborate with talented colleagues across the globe in a culture built on connection, support, and shared success. Your Voice Matters – We foster open communication and multiple feedback channels, ensuring every employee has the opportunity to be heard and make an impact. Growth & Development – Gain exposure to diverse clients, industries, and challenges that accelerate learning and career growth.

Our culture is guided by four core values: Collaboration, Outperform, Respect, and Evolve—the principles that shape how we work, grow, and succeed together.   Role: Sr. Production/Application Support Engineer Mumbai : Work from office

Description:: Should have worked as Support Engineer for more than 5 years in Banking Domain Applications/Production

Manage and resolve technical support tickets of L1 & L2

Partner with the Business and Vendor team to prioritize support tickets.

Write Unix/Linux/Windows commands

Facilitate effective and proactive communications with both internal and external customers.

Test product-level functionality and new releases. Identify and communicate areas for improvement.

Serve as the technical expert for Banking Application.

Manage software upgrades on scheduled dates.

Serve as a primary contact for our client's IT department.

Troubleshoot network, database, and software problems for client implementations.

Configure system settings and options, and execute unit/integration/acceptance testing.

Create rules and data transfer mappings using SQL query.

Select, update, and insert SQL queries for generating reports and databases.

Data definition, data manipulation, data control, and transactional control

Administration, including creating and restoring SQL backups

Knowledge of using Command Prompt and its commands.

Present technical overview of software applications and technical requirements to clients when planning upgrades.

Manage setup of technical environment for hosted clients.

Should have knowledge on ITIL process and tools like ServiceNow

Work with Help Desk personnel to resolve client installation issues.

Regards Rajan Paul(Linkedin ID) 3Pillar Global