Senior Application Support Engineer

Role & responsibilities

Contact - Winston K - [phone removed]

Essential Duties

Application Monitoring & Incident Resolution

• Monitor application health and performance using enterprise monitoring tools to detect system issues proactively.
• Respond to and resolve application support tickets and incidents within defined service level agreements.
• Perform initial incident triage, troubleshooting, and resolution for application and integration issues.
• Escalate complex technical issues to the Application Support Lead or relevant technical teams when required.
• Ensure timely communication and updates in ticketing systems for all production incidents.

Technical Troubleshooting & System Support

• Perform hands-on troubleshooting of Java-based enterprise applications, APIs, and system integrations.
• Analyze application logs, system metrics, and database queries to diagnose issues.
• Support applications running on Linux environments with Oracle or other relational databases.
• Assist with root cause analysis (RCA) investigations and provide technical input to prevent recurrence.
• Support application performance monitoring and participate in system health checks.

Release Support, Documentation & Continuous Improvement

• Assist in validating application functionality during system upgrades, releases, and maintenance activities.
• Support deployment validation and ensure systems operate correctly after changes.
• Maintain documentation of troubleshooting steps, support procedures, and knowledge articles.
• Identify recurring issues and suggest improvements to monitoring, automation, and operational processes.
• Collaborate with development and infrastructure teams to enhance application reliability.

Preferred candidate profile

Education and Experience

• Bachelors Degree in Computer Science, or equivalent experience in related field or equivalent experience.
• 4–6 years of experience in application support or technical operations environments.
• Experience supporting Java-based enterprise applications and APIs.
• Working knowledge of Linux operating systems and enterprise monitoring tools.
• Strong SQL skills with experience querying Oracle or other relational databases.
• Experience troubleshooting application issues across multi-tier application architectures.

Certifications preferred:

• Oracle Database or SQL-related certification
• AWS, Azure, or Google Cloud platform certification
• ITIL Foundation Certification (IT Service Management)
• DevOps, monitoring, or automation certifications (e.g., Kubernetes, Splunk, Terraform)
• AI or machine learning fundamentals certification (preferred)