Senior Application Support Engineer

We are looking for an experienced Senior Application Support & Enterprise Architecture Specialist to support, enhance, and administer the ABACUS Enterprise Architecture platform. The ideal candidate should possess strong expertise in C# .NET, SQL Server, IIS administration, and application support, along with exposure to enterprise architecture tools and investment banking environments.

The role involves developing custom extensions for the ABACUS platform, providing L1/L2/L3 support, managing integrations, maintaining infrastructure, troubleshooting performance issues, developing reports and dashboards, and collaborating with architects, project managers, and business stakeholders.

Key Responsibilities

Application Development & Enhancement

• Develop and maintain custom scripts/extensions using C# .NET for the ABACUS Enterprise Architecture platform.
• Reverse engineer existing applications and scripts to understand business rules and system functionality.
• Maintain and update technical and operational documentation.
• Design, develop, and consume APIs and integration interfaces between ABACUS and enterprise applications.

Application Support & Administration

• Provide L1/L2/L3 support for the ABACUS application suite.
• Manage incident resolution, root cause analysis, and problem management activities.
• Monitor application health, KPIs, and system performance.
• Coordinate with vendors for issue resolution, upgrades, patching, and new feature implementations.

Infrastructure & Database Management

• Administer IIS-hosted Microsoft web applications.
• Perform application deployments and regression testing.
• Manage and troubleshoot Microsoft SQL Server databases.
• Identify and resolve database and application performance bottlenecks.

Reporting & Analytics

• Develop and maintain Power BI dashboards and reports.
• Generate operational and management reports.
• Measure customer experience and service KPIs.

Enterprise Architecture Support

• Work closely with Technical Architects, Data Architects, Functional Architects, and Project Managers.
• Maintain and update enterprise architecture models within ABACUS.
• Support architecture governance and repository management activities.

Mandatory Skills (Must Have)

• C# .NET Development (8+ years)
• Microsoft SQL Server Administration & Performance Tuning
• IIS Administration
• Application Production Support (L2/L3)
• Microsoft Web Applications Support
• SDLC & Release Management
• API Development & Integration
• Incident Management & Root Cause Analysis
• Investment Banking Domain Experience
• Enterprise Application Support

Secondary / Good-to-Have Skills

• ABACUS Enterprise Architecture Tool
• Enterprise Architecture Concepts (TOGAF exposure preferred)
• Power BI Reporting & Dashboards
• Python Basics
• AI/ML Fundamentals
• REST APIs
• DevOps & CI/CD Concepts
• Windows Server Administration
• Regression Testing
• Architecture Modeling
• Stakeholder Management
• Vendor Coordination