Senior Application Support Engineer

Roles and Responsibilities :

• Provide technical support to customers for complex applications, troubleshooting issues and resolving problems in a timely manner.
• Collaborate with development teams to identify and resolve root causes of issues, implementing fixes to prevent future occurrences.
• Develop and maintain documentation of customer interactions, issue resolutions, and knowledge base articles for internal use by other teams.
• Participate in on-call rotation for critical production systems, providing 24/7 coverage during off-hours.

Job Requirements :

• 6-10 years of experience in application support or related field (e.g., development).
• Strong understanding of AWS cloud infrastructure services (e.g., EC2, S3) and Kubernetes containerization platform.
• Experience working with PostgreSQL databases and Python programming language.