Senior Application Support Analyst

WPP is the trusted growth partner for the world’s leading brands. 

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.  

Why we're hiring:

The Senior Application Support Analyst is responsible for the day-to-day operational support, configuration, and access management of enterprise Media, Finance and People platforms. The role acts as a key bridge between Product, Engineering, and the WPP Media business teams, ensuring platforms run reliably and according to controls in place, issues are triaged and responses to effectively, and business users receive timely, high-quality support. This role is critical to business continuity, audit readiness, and smooth delivery of enhancements and market onboarding.

What you'll be doing:

Application & Platform Support

Provide support for critical business systems, Media, finance and people platforms

Monitor incoming tickets, incidents, and requests; triage, investigate, and resolve issues within agreed SLAs.

Identify recurring issues and proactively recommend fixes or process improvements. Access & Data Management

Manage user access requests (joins, moves, leavers), including role-based access and approvals.

Support data setup and maintenance activities

Ensure access and change activities comply with audit and control requirements Incident, Problem & Change Management

Support incident and problem investigations, including root cause analysis.

Assist with testing, deployment, and validation of system changes and enhancements.

Participate in regular backlog reviews, prioritisation sessions, and stand-ups with Product and Engineering teams.

Stakeholder & Vendor Collaboration

Act as a key point of contact for Product Owners, Product Managers, offshore/onshore engineering teams and business stakeholders.

Communicate clearly on progress, risks, and resolution timelines.

Work with third-party vendors and internal IT teams where required.

Documentation & Knowledge Sharing

Maintain support documentation, runbooks, and knowledge base articles.

Capture learnings from incidents and releases to improve future support outcomes.

What you'll need:

Proven experience in an Application Support role (enterprise systems) for 5+ years, finance or planning systems desirable.

Strong understanding of ticketing tools and support workflows (e.g. ServiceNow-like tools).

Experience with access management, data maintenance, and configuration changes.

Ability to analyse issues, troubleshoot systematically, and work across technical and non-technical teams.

Excellent written and verbal communication skills.

Familiarity with Agile or DevOps ways of working.

Experience working in global, distributed teams and across time zones desirable

Exposure to audit-controlled environments (SOX, compliance, change governance).

SQL Administrator experience/ knowledge desirable

Behavioural & Ways of Working

Highly organised, dependable, and detail-oriented.

Calm under pressure, with a strong sense of ownership and follow-through.

Proactive in spotting issues and suggesting improvements, not just reacting to tickets.

Collaborative and service-oriented mindset.

Who you are:

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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