Senior Application Monitoring Engineer

Responsibilities:

• Oversee the platform's stability and performance as part of a 24/7 NOC team and monitor production releases based on complexity and risk assessment.
• Build, manage, and scale reliable cloud production services to enhance operational efficiency.
• Design, develop, and improve end-to-end reliability and maintainability for all SailPoint SaaS services.
• Coach engineering teams on observability best practices and defining Service Level Objectives (SLOs).
• Lead post-incident reviews and define effective preventive actions.
• Collaborate with developers to improve system reliability through embedding programs.
• Provide guidance, best practices, and support as part of an SRE Centre of Excellence.
• Manage cross-functional requirements by working with Engineering, Product, Services, and other teams.
• Develop and implement automation tools and processes to streamline operations and enhance system performance.
• Mentor team members on design reviews, code, test cases, automation, observability, root cause analysis, and self-healing.
• Drive operational excellence for frictionless operations, optimal on-call performance, and enhanced customer experience.