Senior Application Engineer

Job Description

Key Responsibilities Application Monitoring & Performance Management

• Lead continuous monitoring and advanced diagnostics of N4 TOS performance, integrations, logs, and system behaviour across Production, DR, Test, and Dev environments.
• Identify application bottlenecks, configuration gaps, and operational risks before they impact terminal performance.
• Perform periodical health checks, assessment and optimization N4 TOS software for better performance
• Recommend and implement performance improvement actions. Advanced Troubleshooting & Incident Management
• Serve as the senior escalation point for complex N4 TOS application incidents.
• Troubleshoot and resolve high-severity issues involving application configuration, jobs, transactions, workflows, and integrations.
• Perform root cause analysis on critical issues and repeated incidents, implement controls to prevent them.
• Participate in 24×7 standby rotation for P1s and major incident response. Customer Consulting & Best-Practice Guidance
• Provide expert consulting to customers regarding N4 TOS functionality, configuration, operational workflows, and integrations.
• Conduct configuration reviews, SOP validation, operational health checks, and upgrade-readiness assessments.
• Lead customer discussions, explain root causes, and drive alignment on corrective and preventive actions.
• Monthly operational inputs to periodical service review connects with customer Configuration Management & Operational Support
• Review, validate, and optimize customer software setups to align with Kaleris standards.
• Support controlled changes, deployments, extensions, and application parameter updates.
• Collaborate with DB, Infra, EDI, and Support teams to resolve cross-functional issues. Continuous Improvement & Knowledge Leadership
• Document issue patterns, SOPs, troubleshooting guides, and best practices.
• Mentor junior engineers and apprentices, enabling skill uplift across teams.
• Contribute to automation opportunities, monitoring improvements, and diagnostics enhancements.

Required Qualifications & Experience

• Bachelor’s degree in IT, Engineering, Computer Science, or equivalent.
• 6–8 years of experience supporting mission-critical enterprise applications in a production environment.
• Strong understanding of:
• Application architecture
• Logs and monitoring
• Workflow configuration
• Application interfaces and job execution
• Proven ability to troubleshoot complex application performance and stability issues. Desired / Advantageous
• Hands-on experience with N4 Terminal Operating System (TOS) application support.
• Hands-on EDI experience in enterprise software, logistics, maritime, or supply chain environments.
• Experience in the maritime / logistics / supply chain domain.
• Background working directly with customers in consulting, support, or managed services roles.
• Good understanding of related infrastructure (DB, EDI, networking, Linux/Windows).

Knowledge, Skills, And Abilities

• Strong analytical, diagnostic, and root-cause analysis skills.
• Excellent communication and customer-facing consulting skills.
• Ability to manage high-pressure incidents and competing priorities.
• Highly organized with strong multitasking and time-management abilities.
• High ownership mentality; proactive in preventing issues rather than reacting.
• Ability to collaborate effectively with distributed global teams.
• Strong documentation and follow-up discipline.
• High energy, professionalism, and commitment to quality.
• Multilingual proficiency is a plus.
• Required to support 24×7 operations and work in shifts when required.

Summary This senior-level role is ideal for an experienced application engineer who thrives in fast-paced, mission-critical environments and wants to play a key role in ensuring stable, high-performing N4 TOS operations for global Kaleris customers. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.