Senior Application Engineer

About The Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.

in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the Orange Spirit!

Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability.

As a Senior Application Engineer, you will play a vital role in ensuring the stability and smooth operation of key applications that support business functions. You will be instrumental in managing incident resolution, performing root cause analysis, and implementing continuous improvement initiatives. This role offers a hybrid work model with rotational shift support, enabling flexibility while ensuring 24/7 application availability. If you are passionate about application support, enjoy working in dynamic environments, and want to contribute to a culture of operational excellence, we would love to hear from you.

Responsibilities

Provide L2/L3 application support and manage production incidents within SLAs.

Handle Incident, Problem, and Major Incident Management activities.

Perform proactive monitoring and participate in on-call support and incident escalation.

Follow ITIL best practices for Incident, Problem, Change, and Service Request Management.

Conduct impact analysis and implement standard changes in production.

Coordinate communication during major incidents and maintain operational documentation.

Perform Root Cause Analysis (RCA) for recurring and critical incidents.

Identify and implement improvement opportunities and automation initiatives.

Create and track vendor support tickets and coordinate issue resolution with vendors.

Support CI/CD pipeline activities and collaborate on release management.

Use automation tools to improve deployment and operational processes.

Required Qualifications

Bachelor's degree in computer science, IT, Engineering, or related field.

5-7 years of experience in Application Maintenance & Support (AMS).

Strong knowledge of ITIL processes and service management frameworks.

Experience in production support with strict SLAs.

Excellent troubleshooting, analytical, communication, and stakeholder management skills.

Proficient in Python, Node.js, Docker, Git, Visual Studio Code.

Experience with CI/CD pipelines, Ansible, and DevOps practices.

Familiarity with industrial/communication tools such as SIOME and UAExpert.

Skilled in application monitoring, log analysis, incident troubleshooting, and production support.

ITIL Foundation Certification (preferred).

Experience With DevOps And CI/CD Tools (preferred).

Knowledge of industrial automation, OPC UA, or related technologies (preferred).

Experience Working In Agile Environments (preferred).

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion

We develop technologies that make the future possible: As an engineering and digitalization partner, we support our customers in developing intelligent, connected, and software-based systems. Through engineering excellence, innovative technologies, and global collaboration, we create sustainable value and accelerate innovation. At the same time, we foster an environment where people take pride in helping to shape the technologies of tomorrow.