Senior Application Engineer

Job Summary

IPSD Application Engineers work in Caterpillar Aftermarket Customer Solution organization, belong to SCS (Service Customer Support) team. This position is 100% focused on third party business, with the responsibility of supporting Dealers Distributors AI capability. Application engineer will primarily work with third party OEM power system and control team on new product development, and internally collaborate with sales, product group engineering team, product support, etc.

What You Will Do

• Understand customers business, leading OEM technical relationship becoming a trusted power system advisor. Drive quality, innovation and new business through application collaboration and installation services.
• Execute customer projects through the AI process, delivering integrated engines to quality, time and cost targets making timely decisions on approval risks. Alert customer to mandatory and recommended improvements.
• Manage engine spec development, supporting customer and engine design change impact, supporting any AI related CPI projects. Liaise with customer personnel at all levels.
• Tune the engine performance at OEM site in collaboration with OEM power and control team to achieve the machine performance target.
• Complete assessment of machine design against AI guidelines and complete design calculations. Work with customer on machine design improvements to enhance performance, reliability and cost utilizing existing engine designs where possible.
• Conduct Genset site installation check for Critical EP Projects (for example, Data Center projects).
• Capture customer/ market sector technical requirements, create FRD s from VOC and support development to translate into standard or bespoke product offering.
• Critical customer information, drawings and production intent photos and data recorded, key actions successfully followed through with customer and machine recommended for production approval with engine warranty cover.
• Liaise with engineering to create applications guidelines that can be practically checked during machine development. Including AI Guides, Installation Audit Forms, tests procedures.
• Provide technical sales support to help win new business.
• Track emissions exempt engines at customers ensuring compliance.
• Ability to capture, collate, engine diagnostic data using specialist tools (CANAPE/ DATALOGGER /EST/ET, etc.). Interpret results and draw conclusions and implement permanent solution.
• Evaluate Contribute to the design of new products and processes setup.
• Support and drive Dealer Distributor AI team capability improvement through Distributor Excellence review, responding to AI technical queries.
• Fully represent customers in Engineering and Program teams.
• Help support other customer field and service issues.

What Skills You Will Have

• Technical Excellence: Provide tailored technical solutions to customers, be a trusted technical advisor to OEMs.
• Effective Communication: Clearly understand customers technical requirements, effectively feedback to product group and seek for solutions. Have the courage to manage tough conversations with customers.
• Problem Solving: Uses varying problem-solving approaches and techniques as appropriate to resolve customer issues during AI phase.
• Project Management: Be able to manage project timeline, identify risks and develop risk mitigation plan, ensure project to be delivered to quality and in time.

Required Qualifications

• Competent in use of Standard business tools including, Excel, Power Point, Word, Outlook, Teams, etc.
• Speak fluent English and excellent in reading, writing.
• Independently manage customers programs with minimum supervision.
• Well understanding of engine knowledge, performance, aftertreatment, NVH.
• More than 8 years of engine experience including application, design, performance, validation, etc.
• Bachelor degree or above in Engineering

Desired Qualifications

• Transmission and hydraulic knowledge.
• EP Knowledge, especially Data Center experience.
• External customer facing experience.

Additional Information

• Able to travel globally up to 50% of time to meet customer expectation and support sales.
• Willingness to visit customer site at short notice (less than 24 hrs) to investigate customer critical field issues.

This position requires working onsite five days a week.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.