CHENNAI · FULLTIME
Senior Analyst
Maersk Global Service Centres
Chennai · onsite · Posted 2d ago
Sourced from
Undisclosed3–8 yrsfulltimeChennai
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Section · 01
About this role
Job Summary
Responsibilities
Shift: Night Shift 6PM to 3AM and 8PM to 5AM
Responsibilities
- Receive and process customer payments received through ACH, Wire, Check, EDI, and other payment channels.
- Apply customer payments accurately and timely against the correct invoices, credit notes, debit items, and other open receivables.
- Review remittance advice and payment references to identify customer, invoice, shipment, booking, or account details required for application.
- Validate payments against bank statements and ensure all received funds are accounted for and appropriately posted.
- Research unidentified/unallocated payments by coordinating with customers, Collections, Treasury, Sales, and other stakeholders to obtain payment details.
- Monitor and clear on-account balances by identifying the appropriate invoices and obtaining customer confirmation where required.
- Investigate payment discrepancies such as short payments, overpayments, deductions, duplicate payments, invalid references, and unapplied cash.
- Perform customer account reconciliation and investigate differences between customer remittance, bank receipts, and ERP open items.
- Support Collections by providing payment status, clearing open items, researching unidentified payments, and resolving payment-related queries.
- Handle payment-related cases within agreed SLA and provide accurate responses/resolutions to customers and internal stakeholders.
- Ensure payments are posted to the correct customer account, invoice, currency, amount, and legal entity while maintaining high accuracy.
- Complete daily cash application activities within defined SLA and monitor pending transactions to prevent backlog or KPI impact.
- Prioritize and resolve aged unidentified and on-account payments, particularly items exceeding 30/60/90/180 days.
- Identify opportunities to increase auto-posting, EDI utilization, straight-through processing, and reduce manual cash application activities.
- Communicate with customers to obtain missing remittance information, clarify payment differences, and resolve application issues.
- Collaborate with Treasury, Collections, Credit, Customer Experience, Sales, Finance, and other downstream teams to resolve payment issues.
- Prepare and monitor daily/weekly/monthly reports covering payment volumes, unapplied cash, unidentified payments, on-account balances, SLA, and accuracy.
- Follow company policies, segregation-of-duties requirements, approval matrices, and financial controls while processing payments.
- Maintain and update SOPs, work instructions, process maps, and business rules related to cash application.
- Identify root causes of recurring issues and implement process improvements to improve productivity, accuracy, automation, and customer experience.
- Conduct cross-training, support new joiners, share process knowledge, and ensure business continuity within the team.
- Provide transaction details, supporting documents, reconciliations, and explanations required for internal or external audits.
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Section · 02
Skills
Customer ExperienceAutomationfinancial controlsglobal tradebusiness continuityAccount ReconciliationCash ApplicationDownstreamauditsGlobal OperationsGlobal LogisticsCredit NotesInternational BusinessERPLegalEDIfinance
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
Employee ratings
0 reviews
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