Senior Analyst
eClerx · Chandigarh · onsite · Posted 29d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Ensure Critical Performance Metrics are met consistently
- Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
- Perform audits and quality checks
- Provide feedback to the agents on their performance
- Ensure directives from senior leadership are percolated and acted upon
- Build team spirit through group sessions, activities, and projects
- Focus on retention of staff through career mapping & guiding team members
- Advocate and follow organizational policies and procedures
- Adhere to the information security requirements
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meets all metrics
Sourced from naukri
Skills
Capital MarketEmployee RelationspoliciesinductionproceduresTalent AcquisitionTrainingPayrollHR Generalist ActivitiesCompensationEmployee EngagementQuality ControlInformation SecurityInvestment Bankingperformance managementRecruitmentquality check
About eClerx
eClerx
IT Services & Consulting
12.2k+
employees
2000
26 years old
Mumbai, Maharashtra
India
About
A Process Management Firm specializing in analytics, data-driven insights, and smart automation serving financial services, telco, retail, fashion, media & entertainment, manufacturing, and tech.
Industries
IT Services & Consulting
Employee ratings
6,313 reviews
3.1/ 5
Culture
2.9
Career growth
2.4
Work-life
3.0
Employees rate it well for
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