Senior Analyst

Job Summary

Handle credit and collection activities for a specific territory, business segment or region. The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization's cash flow objectives. Contact customers via phone, email, and other channels to collect overdue payments. Responsible for the delivery the performance as per SLA/KPI targets set. Investigate and resolve payment discrepancies, disputes, and issues impacting collections. Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status. Document all collection activities and update account status in the system accurately. Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment. Recommend payment plans or escalate accounts as needed according to policy. Maintain professional, customer-focused communication always. Identify trends or recurring issues and suggest process improvements. Comply with all company policies and relevant regulations as per ISO Standards. Support month-end and year-end closing activities as required by collaborating with Cash applications team. Responsible for the delivery of service levels and SLA/KPI targets for the accounting function. Back-up and support other A/R personnel as needed. Buddy up with new joiners/Analyst to help them on Process queries. Kaizen ideas to mitigate process challenges. Actively participate in Process improvement projects. Regular one on one connect to take guidance/feedback to improve the performance.

Responsibilities

• Handle credit and collection activities for a specific territory, business segment or region.
• The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization's cash flow objectives.
• Contact customers via phone, email, and other channels to collect overdue payments.
• Responsible for the delivery the performance as per SLA/KPI targets set.
• Investigate and resolve payment discrepancies, disputes, and issues impacting collections.
• Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status.
• Document all collection activities and update account status in the system accurately.
• Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment.
• Recommend payment plans or escalate accounts as needed according to policy.
• Maintain professional, customer-focused communication always.
• Identify trends or recurring issues and suggest process improvements.
• Comply with all company policies and relevant regulations as per ISO Standards.
• Support month-end and year-end closing activities as required by collaborating with Cash applications team.
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Back-up and support other A/R personnel as needed.
• Buddy up with new joiners/Analyst to help them on Process queries.
• Kaizen ideas to mitigate process challenges.
• Actively participate in Process improvement projects.
• Regular one on one connect to take guidance/feedback to improve the performance.

Requirements

• Education: Bachelor's degree in any streams (accounting preferred).
• Experience: 5 to 7 years proven Credit and Collection experience in a corporate environment.

Key Skills

• Credit and Collection
• Accounts Receivable
• Process Improvement
• Kaizen
• ISO Standards
• Cash Applications
• Billing
• SLA/KPI
• Payment Plans

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.